<p><strong>About Us:</strong><br>BNB Run is a dynamic platform designed to streamline business operations, offering tools for vendor management, sales, HRMS, and more. We are looking for a dedicated Customer Support Representative who can deliver exceptional service to our users, helping them maximize the benefits of our platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat promptly and professionally.</li><li>Provide expert assistance in navigating the BNB Run platform and resolving technical or operational issues.</li><li>Guide customers through onboarding, troubleshooting, and optimizing their experience with BNB Run's features (e.g., HRMS, sales management, vendor management).</li><li>Collaborate with the product and technical teams to report and resolve issues and track feature requests.</li><li>Maintain accurate records of customer interactions and follow up to ensure all issues are resolved.</li><li>Help create and update customer support documentation, FAQs, and training materials.</li><li>Identify opportunities to improve customer satisfaction and retention.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Proven experience in customer support or client-facing roles (preferably in SaaS or business software platforms).</li><li>Excellent communication skills, both verbal and written.</li><li>Strong problem-solving skills and ability to work under pressure.</li><li>Tech-savvy with the ability to quickly learn and explain new features.</li><li>Familiarity with CRM tools or helpdesk software (e.g., Zendesk, Freshdesk) is a plus.</li></ul><p><strong>Benefits:</strong></p><ul><li>Competitive salary.</li><li>Flexible working hours.</li><li>Opportunity to grow within the company.</li><li>Free access to BNB Run and its suite of business management tools.</li></ul>
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Is Remote? - False
Min Salary - None
Max Salary - None
Job Type - Full Time
Organization - Bit & Binary
Skills - None
Total Reviews - 0
Address Line 1 - 809-810, Palladium Building, Corporate Road
Address Line 2 - Makarba
City - Ahmedabad
State - Gujarat
Country - 101
Postal Code - 380015