<p><strong>Role</strong>:</p><ul><li>Provide technical assistance to customers, resolving product-related issues and ensuring a positive user experience.</li><li>Troubleshoot and diagnose software and hardware problems, offering timely and effective solutions.</li><li>Collaborate with internal teams, including engineering and product management, to address complex issues and improve product quality.</li></ul><p><strong>Requirements</strong>:</p><ul><li>2-5 years of experience in technical support or a related field.</li><li>Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.</li><li>Familiarity with the company’s products and services, as well as general IT knowledge.</li><li>Experience with support tools and systems, such as ticketing systems (e.g., Zendesk) and remote support tools.</li></ul><p><strong>Responsibilities</strong>:</p><ul><li>Respond to customer inquiries via phone, email, or chat, providing prompt and courteous support.</li><li>Diagnose and resolve technical issues, escalating more complex problems to higher-level support or development teams.</li><li>Document support cases and solutions in the knowledge base, contributing to the continuous improvement of support processes.</li><li>Provide feedback to product and engineering teams on recurring issues and potential product improvements.</li><li>Conduct training sessions and create user guides to help customers better understand and utilize the product.</li></ul>
207
418
Is Remote? - False
Min Salary - 1000000
Max Salary - 1200000
Job Type - Full Time
Organization - Techware
Skills - None
Total Reviews - 0
Address Line 1 - Sai Residency Apartments
Address Line 2 - MG Road, Sector 15
City - Gurgaon
State - Haryana
Country - 101
Postal Code - None